A Digital Solution for Urban Flood Management
About Case Study
A major municipality has successfully implemented a sophisticated digital platform to enhance its emergency response to heavy rainfall and flooding. This advanced software system was developed to improve the efficiency and speed of operations, providing a robust and integrated approach to managing water drainage and mitigating the impact of severe weather events.
The core objective of the system is the intelligent management of water drainage, from the initial planning of tasks to the real-time tracking of operations. It provides a live, comprehensive view of the situation on electronic maps, with water accumulation points color-coded by severity (low, medium, and high risk). This visual representation allows for rapid assessment and prioritization. The system also performs continuous data analytics on water removal operations, generating detailed reports that equip decision-makers with the necessary information to achieve maximum efficiency.
Performance is continuously measured against key indicators:
- Response speed: The time it takes for water suction trucks to be dispatched to affected areas
- Resource allocation efficiency: The effectiveness of assigning trucks to critical zones
- Task execution efficiency: The speed and effectiveness of completing emergency tasks, tracked by metrics such as time spent on a task, water suction rates, and the total volume of water removed per area
- Compliance with work rules: The adherence of truck drivers to planned routes and assigned tasks
- Reporting speed: The timeliness of reports on the number of water accumulation points, their severity, and the progress of removal efforts.
These inefficiencies drove up holding costs, reduced product integrity, and decreased retailer trust. A digital transformation initiative was essential to unify field insights with backend ERP logic.
Case Study Info
Client:
Major Urban Municipality
Services:
Flood management digital platform
Category:
Smart city emergency solution
The platform is designed for seamless integration with government’s platforms such as “940 reporting”, archive platform “Daaem”, and weather platform. It features a mobile application for drivers that provides them with the tasks to be done and the shortest routes to water collection points. The system offers real-time monitoring of trucks using GPS, and a variety of sensors such as water level, fuel level, and weight sensors to monitor key operational data such as the amount of water removed, fuel consumption, and truck weight. It also includes cameras to monitor drivers’ behavior and to record the operation progress and create automated reports with photo before and after the operation.
Users can interact with the system on maps, where they can also manually create or modify tasks as needed. The platform generates a variety of reports, including daily, weekly, and monthly summaries of performance and historical data. For foreign drivers, the mobile application supports multiple languages, including Arabic, English, Urdu, Bengali, Hindi, and Indonesian, ensuring ease of use and efficient communication across the team. This implementation stands as a testament to the municipality’s proactive use of technology to improve public safety and operational readiness during critical weather events.
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